Question 1

How do I place an order or request a quote?

Accepted Answer

You can place an order or request a quote three ways: call us at (407) 709-9098 (available 6:00 AM – 10:00 PM EST, 7 days a week), fill out the contact form on our website, or email us at ModestEngravings@gmail.com. We respond to all quote requests within 24 hours during business hours.

Question 2

Is there a minimum order size?

Accepted Answer

No minimum order required. We serve individual officers ordering a single item just as readily as departments ordering for hundreds of officers. Every order gets the same professional attention.

Question 3

Do you offer department billing or purchase orders?

Accepted Answer

Yes. We work with municipal, county, state, and federal agencies on department billing and purchase orders. Contact us to set up a department account and discuss billing terms.

Question 4

How quickly can I get a quote?

Accepted Answer

Most quotes are turned around within 24 hours. For complex bulk department orders, we typically provide a detailed quote within the same business day. Call us for the fastest response.

Question 5

Can I order by phone at night or on weekends?

Accepted Answer

We are available 6:00 AM – 10:00 PM EST, 7 days a week. Give us a call at (407) 709-9098 or send us an email and we'll get back to you promptly.

Question 6

What brands do you carry?

Accepted Answer

We carry products from Smith & Wesson, Peerless, and ASP Brands. Contact us for specific product availability and to discuss your needs.

Question 7

Do you carry body armor and ballistic protection?

Accepted Answer

Yes. We carry a range of body armor, plate carriers, and ballistic protection products from certified manufacturers. All body armor we sell meets NIJ standards. Contact us to discuss your specific protection level requirements.

Question 8

Can you source a specific product I don't see on your site?

Accepted Answer

In most cases, yes. We have relationships with hundreds of manufacturers and distributors. If you need a specific product, call or email us with the details and we'll do our best to source it for you.

Question 9

Are your products genuine and authorized?

Accepted Answer

Yes, 100%. Every product we sell is genuine, manufacturer-warranted, and sourced through official distribution channels. We never sell gray-market or counterfeit goods.

Question 10

Do you sell firearms or ammunition?

Accepted Answer

We focus on law enforcement equipment, duty gear, and accessories. For firearms and ammunition inquiries, please contact us directly — availability varies by state and we can discuss your specific needs.

Question 11

What items can you engrave?

Accepted Answer

We engrave a wide range of items including plaques, awards, retirement gifts, commemorative coins, medallions, name plates, dog tags, duty gear, and more. If you're unsure whether your item can be engraved, contact us and we'll let you know.

Question 12

How long does custom engraving take?

Accepted Answer

Standard engraving orders are typically completed within 5–7 business days. Rush orders can often be completed in 1–2 business days for an additional fee. Contact us to discuss your timeline.

Question 13

Do you offer bulk engraving for department orders?

Accepted Answer

Yes — bulk engraving is one of our specialties. We've handled orders for retirement plaques, commemorative coins, and personalized gear for departments of all sizes. Volume discounts are available. Contact us for a bulk quote.

Question 14

Can I send you an item to be engraved?

Accepted Answer

Yes. You can ship us an item for engraving. Contact us first to confirm the item is suitable and to get shipping instructions. We'll engrave it and ship it back to you promptly.

Question 15

Do you ship to all 50 states?

Accepted Answer

Yes. We ship to all 50 states including Alaska and Hawaii. We use major carriers (UPS, FedEx, USPS) and select the best option for your order based on size, weight, and destination.

Question 16

How long does shipping take?

Accepted Answer

Standard shipping takes 5–7 business days. Expedited shipping (2–3 business days) and rush/priority shipping (1–2 business days) are also available. Shipping times may vary for custom engraving orders, which require production time before shipping.

Question 17

Is free shipping available?

Accepted Answer

Yes — we offer free standard shipping on orders over $125. Orders under $125 are subject to standard shipping rates based on weight and destination.

Question 18

Do you offer rush or same-day shipping?

Accepted Answer

Rush shipping (1–2 business days) is available on most in-stock items. For truly urgent needs, call us directly at (407) 709-9098 and we'll do everything we can to accommodate your timeline.

Question 19

Can you ship to a department or agency address?

Accepted Answer

Absolutely. We regularly ship to police stations, sheriff's offices, government facilities, and other agency addresses. Just provide the correct shipping address and any special delivery instructions when placing your order.

Question 20

What is your return policy?

Accepted Answer

We accept returns on most items within 30 days of delivery, provided the item is unused, in original packaging, and in resalable condition. Custom engraved items are non-returnable unless there is a defect or error on our part. Contact us to initiate a return.

Question 21

What if I receive a defective or incorrect item?

Accepted Answer

We'll make it right immediately. Contact us within 7 days of receiving a defective or incorrect item and we'll arrange a replacement or full refund at no cost to you, including return shipping.

Question 22

Do your products come with a manufacturer's warranty?

Accepted Answer

Yes. All products we sell come with the manufacturer's standard warranty. Warranty terms vary by brand and product. Contact us if you need warranty service and we'll help facilitate the process.

Question 23

How do I track my order?

Accepted Answer

Once your order ships, you'll receive a tracking number via email. You can use this to track your package directly on the carrier's website. If you have questions about your order status, call or email us anytime.

Question 24

Who do I contact if I have a problem with my order?

Accepted Answer

Call us at (407) 709-9098 — available 6:00 AM – 10:00 PM EST, 7 days a week — or email ModestEngravings@gmail.com. We take every issue seriously and resolve problems quickly. Our goal is to make sure every officer is 100% satisfied.

FREQUENTLY ASKED QUESTIONS

STILL HAVE QUESTIONS?

Frequently Asked Questions

FREQUENTLY ASKED QUESTIONS

STILL HAVE QUESTIONS?